Frequently Asked Questions
This is a guide to most questions asked by WOSH customers.
Q: Where is WOSH available?
A: Currently, we’re only available to people who live or work at one of our partner buildings. If you’d like to see WOSH at your property please contact us and/or let your property manager know.
Q. How safe is the process?
A. The WOSHING process is done with all eco-friendly, biodegradable, sustainable, and completely safe products, and there is absolutely zero toxic runoff.
Q. How much room is needed around the vehicle to complete the WOSH process?
A. Usually one parking space suffices enough for the WOSHER to get around the vehicle with the doors open.
Q. How many WOSHERS are needed to perform a WOSH?
A. Each WOSH is performed by 1 WOSHER.
Q. How long is the process to WOSH one vehicle on average?
A. The timing for a WOSH varies based on the size of the WOSH you select:
X-SMALL (30 min)
SMALL (35-45 min)
MEDIUM (45-55 min)
LARGE (55-75 min)
X-LARGE (120-150 min)
Q. Is any equipment or supplies needed from me?
A. No, the only thing we need are your keys. We've got the rest handled.
Q. When does WOSH accept its last WOSH request?
A. 30-minutes prior to designated closing time.
Q. Can water be used to WOSH my car instead?
A. No. We don’t use any water to WOSH your car. At WOSH, we believe that water is one of our planet’s most critical resources, and see no reason to waste 40+ gallons of water each time a car is washed when waterless methods are as effective and provide a more detailed cleaning.
Q. Is it possible to cancel and/or reschedule?
A. Yes. We ask that you reach out to us at least 3 hours before your scheduled WOSH to avoid any cancellation fees. Cancellation with less than a 3 hour notice could result in a $10 cancellation fee.
Q. Can I upgrade my WOSH directly with the WOSHER?
A. No, you would need to contact Customer Success.
Q. What safety measures are taken to prevent damage to other cars or the car being WOSH’D?
A. All cars are WOSH’D in a designated area at each of our partner buildings, so as to prevent damage to either your car or anyone else’s.
Q. Can I choose a specific WOSHER?
A. Unfortunately, you cannot choose a specific WOSHER, however, we ensure all WOSHERS execute our services to our high standards, so as to ensure consistency of quality and service to everybody.
Q. How are customer service issues handled?
A. All customer concerns are carefully and conscientiously addressed. Customer issues and/or concerns are handled by our Customer Success Team.
Q. After a WOSH, is there a mess/residue left behind on the ground?
A. There is no mess or residue left behind with our completely waterless process.
Q. What is an extra dirty fee?
